Usability_Testing_Materials#
Overview#
In late January 2009 the IPA team conducted a two-day usability
testing with a group of the IT professionals from one company. The
idea behind this testing was to check how the concepts and screens
that represent those concepts resonate with the administrators that
would use the IPA system to manage users, groups, access rules and
policies. We developed 8 scenarios that cover different aspects of the
system. For each scenario we created a document that contained concept
explanation (if needed), task and then follow up questions. We created
printouts of the proposed screens. The tester was presented with the
first screen and then, as he was executing the task, he was given
other printouts one by one. If he deviated from the expected sequence
we stopped the test and started asking questions about why the tester
decided to click in the area he clicked. The results of the tests can
be found on a separate page Usability Testing
Results.
On this page we have pointers to the materials that we used during the
testing. You are welcome to try the test yourself!
We got a lot of interesting and sometimes eye opening feedback so we
are definitely planing a lot of changes. Your suggestions would also
be very helpful.
Help Desk: Update User#
User: Update My Account#
Groups#
Netgroups#
Automount#
Host-Based Access Control Rules#
Cloning Roles#
Define a Configuration Policy#
Additional Questions#
When sending feedback, please, include answers to the following questions in addition to the questions listed in the task:
List the tasks you tried.
Do you like general look and feel?
Are the screens and controls intuitive?
Was it easy to perform the tasks or were they difficult and annoying? Please explain.
Did we capture the workflow correctly?
Do you have any suggestions?